Uptown Players Ticket Policies & Patron Guide
To ensure the safety, security, and comfort of our patrons, performers, and staff, please review our theater policies below before attending a performance.

Box Office & Theater Access
   • Will Call: If you selected "Will Call," your tickets will be available for pickup at the box office window starting 1 hour before the performance.
   • Theater Doors: Doors to the theater open for seating approximately 20 minutes prior to curtain.
   • Advance Purchases: We highly recommend purchasing tickets in advance. If a performance sells out, a standby waitlist will be opened at the box office.
   • Authorized Sellers: Only tickets purchased directly through the Uptown Players box office or our website via OvationTix are valid. Uptown Players is not responsible for tickets purchased through second- or third-party sellers.

Student Rush Ticket Policy
   • Availability: Tickets are available for $10 on a first-come, first-served basis starting 1 hour before the performance.
   • Exclusions: Student Rush is not available on Opening Nights .
   • Requirements: Valid for 1 ticket per student , and a current, valid Student ID must be presented in person at the box office window.
   • Requirements: Seat selection is at the sole discretion of the box office staff. To ensure the performance starts on time, all Student Rush sales end strictly 10 minutes prior to curtain.

Refunds & Exchanges
   • All Sales Are Final: There are no refunds .
   • Cancellations: If a performance is canceled without a rescheduled date, a refund for the face value of the ticket may be issued at management's discretion (convenience fees are non-refundable).
   • Season Ticket Holders: Enjoy complimentary ticket exchanges up to 24 hours before the performance. Exchanges made within 24 hours of the show will incur a fee. Tickets may only be exchanged for a different performance date of the same production . Tickets cannot be transferred to a completely different show title.
   • ​​​​​​​Missed Performances: Ticket exchanges must be requested before the performance takes place. We are unable to accommodate exchanges, transfers, or credits for past or missed performances.

Theater Etiquette & Rules
   • Latecomers: As a courtesy to the audience and actors, latecomers will only be seated during an appropriate pause in the performance. Because some productions do not allow for late seating, please arrive on time .
   • Re-entry: If you exit the theater during the performance, you may not be permitted to return to your seat.
   • Electronics: All cell phones, smartwatches, and alarms must be completely turned off prior to the start of the performance.
   • Recording Devices: Cameras and recording equipment of any kind are strictly prohibited inside the theater.
   • Age Restrictions: Children under 16 years of age must be accompanied by a parent or guardian. Certain productions feature mature subject matter and restrict attendance to ages 18 and up; please check individual show details before booking.
   • Scents: Please be considerate of fellow audience members and minimize the use of strong perfumes or colognes.
   • Prohibited Items: Weapons and firearms of any type are strictly prohibited inside the theater.

Right to Refuse Admittance
Uptown Players reserves the right to refuse admission or eject any patron displaying behavior that disrupts the performance or compromises safety. This includes, but is not limited to:
   • Rude, obnoxious, or disruptive behavior.
   • Mistreatment or verbal abuse of any staff member or volunteer.
   • Public intoxication or the use of foul language.
   • Smoking or vaping in non-designated areas.
   • Talking loudly, using electronic devices, or taking photos/videos during the production.

Box Office Hours & Contact
   • Telephone Hours: The box office phone line is open Tuesday–Friday from 1:00 PM to 6:00 PM , and from 1:00 PM to 6:00 PM on performance Saturdays .
   • Early Closures: Please note that the box office phone line may close early at 5:30 PM on certain days depending on theater operational needs.
   • ​​​​​​​Voicemails: If you call outside of these hours or while staff is assisting other patrons, please leave a detailed voicemail. Messages are monitored and returned only during standard box office operational hours.